We are in theRIGHT PLACE,at theRIGHT TIME, doing RIGHT THINGS for the RIGHT PEOPLE
No Phone’s
No distractions. No scrolling. No excuses.
Our team members don’t use phones during support shifts unless it’s for essential work reasons because your time, safety, and trust deserve our full attention.
We believe in being present: eye contact, active listening, and genuine engagement.
Our team backs this 100%. Dignity means giving you the respect of our time and presence every moment matters, and we’re not missing a single one..
High Standards, Hand-Picked Team
We don’t just hire support workers, we hand-pick people who reflect our values: integrity, empathy, and true dedication to care.
Every team member is chosen by our founder and held to the highest standards. We expect more than qualifications, we look for heart, reliability, and a deep respect for the people we support.
We’re proud of our crew and we keep them accountable. Regular check-ins, ongoing training, and open communication mean that if something isn’t right, we fix it fast. Because when your name is on the door, the care has to be personal.
You’re Never Alone – 24/7 On-Call Support
Life doesn’t stick to business hours, and neither do we.
At Mitchell & McCallum, we offer 24/7 support because we know questions, concerns, and unexpected moments can happen anytime. Whether it’s late at night or early in the morning, our on-call phone means help is always just one call away.
You’ll never be left wondering who to turn to, because we’re always here, ready to listen, support, and act when you need us most.
Transport and School Pick-Ups & Drop offs
We Get you there, Safely and Consistently
From school pick-ups to appointments and outings, we’re more than just care we’re a reliable transport, too. Families trust us to show up on time, every time.
At Mitchell & McCallum, Get Dignity First Care, we’ve added QR codes to our uniforms as a symbol of connection, transparency, and pride in the work we do.
Each one of our Superstars wears their uniform with confidence knowing they are in the RIGHT PLACE at the RIGHT TIME, doing the RIGHT THINGS for the RIGHT PEOPLE. This isn’t just a uniform, it's a statement. A commitment to showing up every day with integrity, compassion, and purpose.
The QR code on every shirt is more than just a link, it's a voice for our participants, families, and community. With a quick scan, anyone can:
Provide feedback openly, honestly, and instantly
Connect with our team reach our office for support, questions, or compliments
Learn more about us see who we are, what we do, and how we care
We believe in being open, responsive, and accountable. That’s why our QR codes are part of every shift, every visit, every interaction.
Because when you wear our name, you carry our values and you’re part of something that matters.
Why We Wear Our QR Code with Pride
we do things differently
Our Supports
At Mitchell & McCallum, Get Dignity First Care, we believe support should feel natural, respectful, and tailored to you. We work alongside you to build confidence, independence, and a life that feels fulfilling.
Supported Independent Living (SIL), SDA & High Intensity Supports
Providing person-centred supports to help participants live safely and independently in their own home or Specialist Disability Accommodation (SDA). Our experienced team delivers complex and high-intensity supports while promoting choice, dignity, skill development, and independence.
In-Home Support
Practical, compassionate support with everyday tasks at home, helping you maintain independence, build daily living skills, and stay in control of your routine.
Community Access
From appointments and shopping to social outings, employment, education, volunteering, and hobbies, we support you to build confidence, increase independence, and remain actively connected to your community.
Before & After School Care (Ages 7+)
A calm, safe and supportive environment for children aged 7+, focused on building confidence, routines and independence. Available for plan-managed and self-managed participants.
Service Area
We proudly support participants throughout Mandurah, Dawesville, Pinjarra, Waroona, Rockingham, Baldivis, Wellard, Kwinana, Cockburn, South Lake, South River, Canning Vale, and surrounding suburbs.
📞 Get in touch: 0447 736 746
Or complete the Referral Form at the top of this page.
We look forward to supporting you on your journey towards greater independence, confidence, and choice.
📍 NDIS Commission Contact Details:
Website: www.ndiscommission.gov.au
Phone: 1800 035 544 (9 am to 5 pm AEST)
TTY: 133 677
National Relay Service: 1800 555 727 then ask for 1800 035 544
Online Complaint Form: Submit a Complaint
Other Helpful Links
NDIS Website: www.ndis.gov.au
Participant Rights & Advocacy: Disability Advocacy Finder
NDIS Code of Conduct: View Code
