We are in the RIGHT PLACE, at the RIGHT TIME, doing the RIGHT THINGS for the RIGHT PEOPLE

No Phone’s

No distractions, no scrolling, no excuses.

Our team members don’t use phones during support shifts unless it’s for essential work-related reasons. Why? Because your time, your safety, and your trust deserve our full attention.

We believe in being present. That means eye contact, active listening, and real engagement, not half-hearted nods while checking notifications.

💬 Want to chat? We're all ears.
🎲 Doing an activity? We're all in.
🧠 Need support? We're right there, fully focused.

Our team backs this 100%, because dignity means giving you the respect of our time and presence. Every moment matters and we’re not missing a single one.

**How We Really Connect**

We don’t just “provide services” we vibe with our people.

At Mitchell & McCallum, we know support isn’t a checklist. It’s a conversation, a shared laugh, a familiar face who gets you. Our team brings energy, empathy, and a big heart to every home visit, school run, and community hangout.

We take time to learn what you like, your music, your routine, your goals, and build support that fits around your life, not the other way around. Because dignity means being seen, heard, and understood.

👟 Walk beside you, not ahead of you.
🧠 Support your choices, not make them for you.
❤️ Care that feels like connection.

High Standards, Hand-Picked Team

We don’t just hire support workers, we hand-pick people who reflect our values: integrity, empathy, and true dedication to care.

Every team member is chosen by our founder and held to the highest standards. We expect more than qualifications, we look for heart, reliability, and a deep respect for the people we support.

We’re proud of our crew and we keep them accountable. Regular check-ins, ongoing training, and open communication mean that if something isn’t right, we fix it fast. Because when your name is on the door, the care has to be personal.

You’re Never Alone – 24/7 On-Call Support

Life doesn’t stick to business hours, and neither do we.

At Mitchell & McCallum, we offer 24/7 support because we know questions, concerns, and unexpected moments can happen anytime. Whether it’s late at night or early in the morning, our on-call phone means help is always just one call away.

You’ll never be left wondering who to turn to, because we’re always here, ready to listen, support, and act when you need us most.

Transport and School Pick-Ups

We Get you there, Safely and Consistently
From school pick-ups to appointments and outings, we’re more than just care we’re a reliable transport, too. Families trust us to show up on time, every time.

At Mitchell & McCallum, Get Dignity First Care, we’ve added QR codes to our uniforms as a symbol of connection, transparency, and pride in the work we do.

Each one of our Superstars wears their uniform with confidence knowing they are in the RIGHT PLACE at the RIGHT TIME, doing the RIGHT THINGS for the RIGHT PEOPLE. This isn’t just a uniform, it's a statement. A commitment to showing up every day with integrity, compassion, and purpose.

The QR code on every shirt is more than just a link, it's a voice for our participants, families, and community. With a quick scan, anyone can:

Provide feedback openly, honestly, and instantly
Connect with our team reach our office for support, questions, or compliments
Learn more about us see who we are, what we do, and how we care

We believe in being open, responsive, and accountable. That’s why our QR codes are part of every shift, every visit, every interaction.

Because when you wear our name, you carry our values and you’re part of something that matters.

Why We Wear Our QR Code with Pride

we do things differently

SUPPORTS WE DELIVER

💛 How I Support You

At Mitchell & McCallum, Get Dignity First Care, I believe support should feel natural, empowering, and personal. Everything I offer is built with heart, integrity, and genuine understanding because I’ve worked on the floor, and I know what good support looks like.

Here’s how I help you or your loved one live with dignity, joy, and connection:

🌱 In-Home Support

Gentle, respectful help with personal care, meal prep, daily routines, and building life skills in the comfort of your own home.

🚗 Community Access

Support to get out and about whether it’s appointments, hobbies, shopping, social events, or just enjoying the freedom of being part of your community.

🎒 Before & After School Care (Ages 7+)

For children aged 7 years and over, I offer safe, calm, and structured support before and after school. Tailored to plan-managed and self-managed participants, this care is delivered by staff who understand kids and know how to build trust, confidence, and routine.